Maggie's Toronto Sex Worker's Action Project

Director of Case Management – Job Description

Position Type

Employment: Full-time, hybrid

Hours: 35 hours/week

Location Requirement: Toronto or Greater Toronto Area (GTA)

Salary: $65,000–$70,000/year

Reports To: Executive Director

 About Maggie’s Toronto

Maggie’s Toronto is a community-based organization led by and for sex workers. We provide education, advocacy, and support to assist sex workers in living and working with safety and dignity. Our work includes harm reduction services, outreach, workshops, healthcare access, advocacy, and community-based programming.

Position Summary

The Case Management Director provides senior leadership for Maggie’s Case Management Program and related public health initiatives, including the STBBI Clinic and HIV and HPV prevention projects. This role is responsible for program oversight, clinical coordination, partnership development, and public health–focused strategy.

The Director works closely with Case Managers and other program staff and reports to the Executive Director. The role centers harm reduction, anti-oppressive, anti-racist, and anti-abolitionist practice, and requires a strong understanding of how criminalization and systemic marginalization shape sex workers’ access to care and services.

Key Responsibilities

Program Leadership & Clinical Coordination

• Provide leadership and oversight for Maggie’s sex worker–specific Case Management Program.
• Support coordinated, ethical, and sex worker–affirming healthcare pathways, including STBBI testing, HIV and HPV prevention, and linkage to care.
• Oversee the development and delivery of drop-ins, workshops, and health education initiatives.

Supervision & Team Support

• Supervise and support Case Management staff, including Case Managers and Case Workers.
• Provide guidance on case planning, documentation, boundaries, and harm reduction practice.
• Foster a collaborative, supportive, and accountable team environment.

Public Health, Evaluation & Reporting

• Track key public health indicators, including testing uptake, linkage to care, vaccination, and retention in care.
• Support data collection, evaluation, and reporting aligned with funder and organizational requirements.
• Use findings to inform program improvement and strategic planning.

Partnerships & Systems Change

• Develop and maintain strategic partnerships with healthcare providers, legal clinics, and community organizations.
• Prioritize collaboration with anti-racist, Indigenous-led, and community-accountable partners.
• Engage in systems-level work to reduce barriers and strengthen access to care for sex workers

Qualifications & Experience

• Significant experience in case management leadership, public health, clinical coordination, or community-based health programming.
• Strong understanding of sex work criminalization and its impacts, particularly for Indigenous, Black, and racialized communities.
• Experience working within harm reduction, anti-abolitionist, anti-racist, and Indigenous-informed frameworks.
• Experience supervising and supporting staff or teams.
• Strong facilitation, leadership, and relationship-building skills.
• Knowledge of community health resources in Toronto and the GTA.
• Degree in Social Work, Public Health, or a related field is an asset; equivalent experience valued.
• Lived experience as a sex worker is highly desired and strongly valued.

Equity Statement

Maggie’s Toronto is committed to employment equity and strongly encourages applications from Black, Indigenous, and racialized people; sex workers (current or former); people with disabilities; trans, non-binary, and gender-diverse people; LGBTQ2S+ people; and people with lived experience of criminalization, poverty, and/or substance use.

 Application Instructions

Please email your application to hiring@maggiesto.org.

Include a resume and a brief cover letter describing your relevant experience.

We thank all applicants for their interest; only those selected for an interview will be contacted.